Terms and Conditions

1: General terms and conditions

These terms and conditions are presented to all potential clients so that there will be no mistakes or misunderstandings when placing an order through this online shop.

Ordering through this site constitutes acceptance of the following terms and conditions.

These conditions may not be altered by the buyer unless they have been previously agreed upon between the buyer and the seller. Not imposing one or more of the following conditions does not mean the seller is renouncing or modifying them with regard to future transactions.

2: Order registration

The buyer is responsible for any errors in the information provided when placing an order. Therefore, if there are any inaccuracies in such information, the seller will not be responsible for any delay or cancellation of the delivery.

The order is considered placed once payment has been confirmed by the buyer. Once the payment has been confirmed, the seller has no responsibility to modify or cancel the order and the amount payed will not be refunded. However, if the client wishes to make any changes to the order, the seller, at his discretion, may make changes.  The buyer may contact the seller by writing to: clientes@aquaflor.com or by calling: 91-554-9150.

3: Order delivery and receipt.

In the case of running out of stock, Aquaflor.com reserves the right to substitute that product for a similar one. In any case, Aquaflor.com will always respect the composition of the product as presented on the page.

Orders are considered delivered within the stipulated time when delivered directly to the recipient. If the receiving person is absent, Aquaflor will, whenever possible, notify the recipient of the availability of the order and such notice shall be considered as the delivery receipt.  The notification shall indicate in writing the date/time of the delivery attempt and the seller will try to deliver the next day. The recipient may expect delivery the next day or may try contact the carrier to pick it up personally.

The seller agrees to carry out two delivery attempts per order, having no obligation to replace the product or make a refund of the cost of the order if the reason for non-delivery is caused by either the buyer or the recipient (for example, an error in the address of the recipient or the absence of the recipient).

Being a perishable product, any claim must be made within a maximum period of two days from the time of order.

Orders that arrive late will not lead to payment of damages.

The seller is relieved of its obligation to deliver in exceptional cases, including: accidents, fires, strikes or other causes beyond normal working conditions.

4: Returns

For all returns, the buyer and seller must reach and agreement. In case of a defect that is considered reasonable, the buyer is entitled to reimbursement in the amount of the order or a similar solution agreed upon between the buyer and seller. In this case the best option is to contact the seller, either by e-mail at: clientes@aquaflor.com or by calling: 91-554-9150.

5: Prices

The prices of the products are shown on this e-commerce site at the time of purchase. Prices may be changed on the Web without notice, but never after having placed the order.

6: Payment

There are two ways to pay for an order.

A: Credit card or debit card (Security Service):

Ordering through our site, you can use any credit or debit card available today: VISA, AMERICAN EXPRESS, MASTERCARD, VISA ELECTRON or 4B. Transactions made on this site are always private and guaranteed.

The operations are authorized by Banco Popular's Payment System through its Secure Server computer system, which preserves the confidentiality of data. All information relating to the card is encrypted using SSL (Secure Socket Layer). When making the payment transaction and accessing the Bank, at the bottom of the screen you will find the icon of a key, indicating that data is being sent through a secure server. AQUAFLOR.COM can not see or retain any credit card information. Only the card owner has access to this information.

B: Bank Transfer:

If you have no credit card, or prefer to make a transfer to place an order, call us at 91-554-9150 and we will provide you with the infromation to do so.

7:Legal Disputes

Any claim or dispute will be treated professionally and will be resolved as soon as possible. Customers must contact the seller and try to solve the problem in an amicable manner. If an agreement cannot be reached, the Spanish courts will have the final word on any legal dispute.